Five Star Quality          
            Cleaning Products

You have three payment options:

    1. Secure Online Credit Card Payment

When you are shopping at Clean-USA we accept Visa, Mastercard and Discover credit cards online. The secure server uses safe, industry-standard SSL technology software. It is the best software available today for secure online commerce transactions. It encrypts all your personal information including name, address and credit card information so that it cannot be accessed by any unauthorized person as it is transmitted over the Internet.

This option is simple, safe and fast. Add all the items you would like to buy to the shopping cart and then click "Purchase Now". Enter your billing information, enter shipping information if it is different from billing information and click "Send Order" We will gladly process your order.

You can tell when you are in a secure environment by the following signs: The URL to the left of the colon changes from "http" to "https" signifying that this site is using SSL technology. All SSL capable browsers display a symbol, usually a complete Key or a closed Lock, when it is operating in a safe environment. 

If you feel uncomfortable buying online with your credit card you can place your order by printing your order form and faxing it to us. For us to know exactly what you are ordering you will need to add all the items you would like to buy to the shopping cart and then click "Purchase Now". Enter your billing and shipping information and when you get to the "Credit card number" field enter your Visa, Mastercard or Discover credit card number replacing the last four digits with XXXX. Enter the expiration date, print the form and fax it to us at: (727) 772-1392. We will e-mail you to confirm your order and to collect the last four digits of your credit card. Simply reply to our e-mail and we will gladly process your order.

You can also print and mail your order with a check or money order. For us to know exactly what you are ordering you will need to add all the items you would like to buy to the shopping cart and then click "Purchase Now". Enter your billing and shipping information, print the form, attach check or money order and mail to: Clean-USA, 1420 Columbia Ave, Palm Harbor, FL 34683. We will gladly process your order.

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Clean-USA uses industry-standard secure server software that is the best in use today by e-commerce websites. Your personal information, including your credit card information, is encrypted using SSL (Secure Socket Layer) technology so that your information is secure from unauthorized access as it is transmitted over the Internet.

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Clean-USA guarantees the accuracy of your order and will work with you and any credit card company to ensure the charges are correct. Our staff takes great care to verify your online order and to ensure it is processed correctly.

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Under the Fair Credit Billing Act you can only be held liable for up to $50 of fraudulent charges. We expect that should your credit card be lost or used by someone other than yourself, you will immediately notify the credit card provider in accordance with its reporting rules and procedures.

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Why must I enter my credit card information every time I place an order?

We highly value the need to keep your personal and credit card information secure at all times. We do not store your credit card information, therefore, we ask that you input your credit card information for every order you place.

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Do I have to wait at my home or office for my delivery?

For your security, it is best to have someone available to sign for your order during regular delivery hours as determined by the shipping company of your choice. If no one is available and you would like the delivery person to leave your shipment you must post a completed signed Delivery Release Agreement in a location that is both visible and accessible to the delivery person. Please click here for the Delivery Release Agreement.

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Why is sales tax added to my order?

Due to the location of our facilities in Pinellas County, Florida, we are required to collect sales tax on all orders with a billing address in Florida. No taxes will be added to orders with a billing address outside Florida.

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How does Clean-USA use personally identifiable information about me?

The personally identifiable information that you voluntary provide to us will be used to process your orders. We may use your e-mail address to contact you if we have questions about your order. We may also use your e-mail address to notify you about new products and services, promotional programs or send you offers or information.

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How can I limit the use of personally identifiable information about me?

You may decline to receive promotional e-mail from us. Every promotional e-mail we send contains instructions to opt out of future e-mail promotions. You may also opt out of promotional e-mails by completing and submitting the Removal Form or by sending an e-mail request to remove@clean-usa.com

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What are "cookies" and what is it used for?

Cookies are small encrypted data files that are stored on your computer by our website. Cookies do not contain personally identifiable information and do not give us control over your computer. This website uses cookies to remember and process items in your shopping cart to enhance your shopping experience.

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How can I contact you?

We welcome your feedback, comments, suggestions or questions. If you would like to contact us, please click here to Contact Us or send an e-mail to customerservice@clean-usa.com.  Alternatively you can write to us at: Clean-USA Customer Service, 1420 Columbia Ave, Palm Harbor, FL 34683.

We will make every reasonable effort to address your concerns, answer your questions and remedy any problems you bring to our attention.

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